Did you know that to reset your password, all you need to do is set up a recovery email?
From ddos version 7.10.1.40 is possible to reset passwords with a recovery email that needs to be configured. This reset no longer require Tech Support intervention.
At the moment the procedure is available by ssh o serial console.
You can find the official documentation here:
mi puoi creare una immagine con il flusso che trovi a questo link ? https://www.dell.com/support/kbdoc/en-us/000291519/powerprotect-dd-how-to-reset-sysadmin-or-security-officer-password